New England Remediation Services Celebrates Ten Years!
As January 2017 blew in winter temps and snow squalls for many, for New England Remediation Services it also marked our tenth-year milestone in business!
In 2007 we embarked on this wild ride of a family-owned business venture to work towards making homes safe for other families just like ours. It is mind-blowing to think that over the past ten years we have done exactly that for nearly 4,000 customers!
Formal business classes teach many different ways to structure a company. None of them worked for us. None of those books said “treat your customers like family and care about them.” They don’t suggest approaching every remediation project as if your own kids are in that house, breathing and living in the same environment.
Over the years we have made our own rules about how to run a business; and, in doing so, we have turned bad situations for families into a bearable moment that was fixed as quickly and as perfectly as it could be.
Many of our clients have become our friends. We treated them from the beginning as if we already were – laughed with them, shook their hands in lieu of contracts, and hugged them when they cried over the flooded home.
We love our work and our industry. We enjoy our clients. We look forward to seeing what the next ten years will bring!